PlowWow stands behind every visit. If a clearing isn't right, we come back — same event, no extra charge.
Our Service Guarantee
- Re-clear on request — if a walk, drive or lot isn't to standard, we return
- Documented service — photo and GPS records for every visit
- On-time dispatch — automatic at trigger depth, no calls required
- Clear communication — direct contact with your account lead, not a call center
- Insurance-grade reporting — full records for property managers and strata councils
What's Covered
Every seasonal contract includes unlimited re-clears for the same event when conditions warrant. Salting and de-icing visits are documented and billable on the same fixed schedule.
Lock In The Guarantee
Call 604-761-1518 or email Wow@PlowWow.com to reserve your 2025–26 winter contract.
Frequently Asked Questions
What does PlowWow's satisfaction guarantee actually cover?
If a PlowWow visit isn't to standard, we return and re-clear the affected area at no additional charge for the same snow event. This applies to plowing, hand shoveling, salting and de-icing.
How quickly will PlowWow respond to a re-clear request?
Same-event re-clears are dispatched on priority — typically within hours during an active storm, depending on conditions and route load.
Is there a limit on re-clears per storm?
No. Contracted properties get unlimited re-clears for the same event when conditions warrant additional service.
Does the guarantee apply to seasonal contracts only?
The full re-clear guarantee applies to seasonal contracts. Per-visit / on-call work is covered by our standard quality commitment but is billed per visit.
How do I report an issue?
Call your account lead or email Wow@PlowWow.com with your address. Photo evidence is helpful but not required.