Why we do this
Clear expectations. Fair service. Protection for everyone. This policy explains what “unlimited” means so customers know what they are booking and our crews can work safely with the right equipment. It brings the package description and the service agreement together before winter begins.
What the unlimited package includes
Unlimited means no seasonal visit cap for the work included in your written agreement. It covers repeat visits as conditions require during the agreed service dates, for the agreed property areas and services. Your agreement identifies the clearing areas, snow and ice treatment, service triggers, route arrangements and pricing.
One storm can require several visits. Refreezing can require treatment without new snowfall. Included return visits are based on conditions and the agreed scope; the package is not a booking for a single clearing pass.
What unlimited does not mean
It does not mean any task, any area or an immediate return whenever requested. Added areas, changes in scope and work outside the agreement need to be discussed and quoted. Snow relocation, hauling or other extra work should be confirmed in writing before being treated as part of a package.
Unlimited visits do not promise continuously bare pavement during active snowfall, a crew permanently stationed at the property, or unlimited work for a calculator estimate. The agreed scope, safe access and storm conditions determine how service is delivered.
Return visits and safe route operations
Seasonal routes are planned around a five-hour return window in normal conditions. This is a route target. Your agreement defines when the window starts and the included work. Prolonged snowfall, blocked access and equipment disruption can affect timing.
Clear access and tell us about obstacles, parked vehicles or changes to the property. Contact us if a contracted area needs attention so the team can assess it and coordinate a safe return. Repeated requests do not change the agreed scope or remove the need to work safely.
Extreme-storm charges
Unlimited seasonal visits have no visit cap, but extreme storms have a defined extra charge. The existing seasonal terms provide for a surcharge of 40% of the agreed per-event baseline when either:
- Continuous snowfall lasts 12 hours or more; or
- A snow event reaches 20 cm or more.
The baseline is the agreed per-event amount, not 40% of the full seasonal package price. Your written agreement defines the baseline and how the event is measured. Confirm these details with us before booking; a general website description is not a property-specific quote.
Who this protects
- Customers: clear coverage, service expectations and pricing before the work starts.
- Our crew: realistic route planning and safe working conditions, without pressure to take on unagreed extra work.
- Equipment: the right equipment and method for the site, without avoidable damage from unsafe access or unsuitable work.
- Our business and every property on the route: a sustainable service plan that lets us honour agreed commitments through winter.
Before you book
Review your service dates, covered areas, included tasks, service triggers, return-window arrangements, per-event baseline and extreme-event charges. Ask us to clarify anything that differs from your understanding. Your signed agreement sets the property-specific terms; this page explains the package rather than changing an existing signed agreement.
Five-visit and on-call bookings are separate options. They do not become unlimited seasonal service simply because the property needs additional visits.
Request a written seasonal quote, review residential booking options, or call 604-761-1518 to discuss your property.
