How fast does PlowWow respond in Terra Nova once a snow event starts?

Our Terra Nova seasonal contracts include a written response threshold — typically dispatch within 60 minutes of 2 cm accumulation or a confirmed freezing-rain forecast. Crews are pre-staged in Richmond before events; they are not driving in from another region when the storm starts.

Does the seasonal contract cover freezing-rain and refreeze events, or only plowable snow?

Both. Salt-only dispatches on forecast refreeze events are included in the seasonal price. This is the single most important difference between PlowWow and per-event competitors in Terra Nova, because most winter slip-and-fall claims here come from refreeze, not from fresh accumulation.

What de-icer does PlowWow use on Terra Nova sidewalks and lobby entrances?

Pet-safe magnesium chloride or calcium magnesium acetate on all pedestrian surfaces by default. Rock salt is used only on non-pedestrian surfaces at the client's specific request. Every application is logged with product and rate.

How does a seasonal contract help with BC Strata Property Act liability?

Sections 3 and 72 of the Act make the strata corporation responsible for common-property safety. A seasonal contract defines the response trigger in writing, automates dispatch and produces per-visit documentation — which is exactly what a strata's insurer needs to defend a slip-and-fall claim. Per-event arrangements leave the decision to dispatch in the hands of a volunteer board on a live event, which is the exposure plaintiffs' counsel targets.

What credentials should a Terra Nova strata verify before signing?

WorkSafeBC clearance letter, $5M commercial general liability with the strata named as additional insured, commercial auto liability on all plow and salt units, and a written service specification that names trigger threshold, response time, surfaces included, de-icer product and documentation deliverables. If any of those is missing, the contract is not defensible.

Do you clear the public sidewalks adjacent to the property, or just the strata's private surfaces?

Public sidewalks are included in the base scope. Under Richmond bylaws, adjacent property owners are responsible for clearing public sidewalks within a defined window after a snowfall. PlowWow treats those sidewalks as part of the property's clearing perimeter.

What does a fixed seasonal price actually include for Terra Nova?

Unlimited plow-and-salt dispatches on accumulation events, unlimited salt-only dispatches on refreeze events, sidewalk clearing under bylaw, per-visit GPS and photo documentation, weekly summaries to the property manager and an end-of-season package for AGM. One quoted number, no per-event upcharges.

When should a Terra Nova strata council or landlord book?

October, before the first cold snap. Regional seasonal capacity fills every year and providers who wait until November are already choosing from what's left. Booking early also locks in pre-inflation pricing for the season.

Terra Nova Richmond Strata Snow Removal

Terra Nova Richmond snow removal for waterfront strata and townhome complexes — wind-exposed dispatch, seasonal contracts and GPS-logged pet-safe de-icing.

Terra Nova Richmond Strata Snow Removal — PlowWow

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